Terms of Use

Agreement to Terms

By accessing or using the neat-funds website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, please do not use our website or services.

These terms constitute a legally binding agreement between you and neat-funds. Please read them carefully before using our services.

About Our Services

neat-funds provides relocation and adaptation support services to help individuals and families settle into life in the United Kingdom. Our services include guidance, consultation, and practical assistance related to housing, healthcare, cultural integration, and other aspects of UK life.

The information and guidance we provide are based on our experience and knowledge, but they do not constitute legal, financial, or medical advice. For matters requiring professional advice, we recommend consulting appropriately qualified specialists.

Use of Our Website

Permitted Use

You may use our website for lawful purposes related to learning about and engaging our services. You agree not to use our website:

• In any way that violates applicable laws or regulations
• To transmit or procure sending of any unauthorized advertising or promotional material
• To impersonate or attempt to impersonate neat-funds, our employees, another user, or any other person or entity
• In any way that could disable, overburden, or impair the website's functionality
• To engage in any automated use of the system, such as scraping or data mining
• To introduce viruses, malware, or other harmful material

Account Security

If you create an account or receive login credentials for any part of our services, you are responsible for maintaining the confidentiality of your account information. You agree to notify us immediately of any unauthorized use of your account.

Service Engagement

Service Agreements

When you engage our services, we will provide a clear description of what is included, the duration of support, and the associated costs. You agree to pay all fees for services you engage in accordance with our agreed terms.

Cancellation and Refunds

If you need to cancel or modify scheduled services, please contact us as soon as possible. Cancellation and refund policies will be outlined in your specific service agreement. Generally, cancellations made with reasonable notice may be eligible for partial or full refunds, depending on the circumstances and work already completed.

Client Responsibilities

To help us provide effective support, you agree to:

• Provide accurate and complete information about your circumstances
• Respond to our communications in a timely manner
• Inform us promptly of any changes to your situation that may affect our services
• Follow through on agreed action steps where you have agreed to do so

Intellectual Property

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of neat-funds or our content suppliers and is protected by copyright and other intellectual property laws.

You may view, download, and print pages from our website for your personal, non-commercial use, provided you do not modify the content and retain all copyright and other proprietary notices.

Restrictions

You may not:

• Reproduce, distribute, or create derivative works from our content without permission
• Use our content for commercial purposes without a license
• Remove or alter any copyright, trademark, or other proprietary notices
• Use our branding, logos, or trademarks without written consent

Limitation of Liability

Service Limitations

While we strive to provide accurate and helpful guidance, we cannot guarantee specific outcomes from our services. Your adaptation to UK life depends on many factors beyond our control.

Our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the completeness, accuracy, or reliability of information or services provided.

Liability Exclusions

To the fullest extent permitted by law, neat-funds shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from your use or inability to use our services
• Decisions you make based on information we provide
• Actions or inactions of third parties

Liability Cap

Where liability cannot be excluded by law, our total liability to you for any claims arising from our services shall not exceed the amount you paid us for those services in the six months preceding the claim.

Third-Party Services and Links

Our website may contain links to third-party websites or references to external services. These links are provided for your convenience, but we do not endorse or assume responsibility for the content, privacy practices, or services of third parties.

We may recommend third-party professionals or services as part of our guidance. Any engagement with these third parties is entirely at your own discretion and risk. We are not responsible for their actions or the quality of their services.

Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy and GDPR compliance statement. We collect and process personal information in accordance with UK data protection laws.

By using our services, you consent to our collection and use of personal information as described in our Privacy Policy.

Disclaimer of Professional Advice

The information and guidance we provide are based on practical experience and general knowledge about UK systems and culture. This does not constitute:

• Legal advice: For immigration, tenancy, or other legal matters, consult a qualified solicitor
• Financial advice: For investment, tax, or detailed financial planning, consult a licensed financial advisor
• Medical advice: For health concerns, consult qualified healthcare professionals
• Official government guidance: Always verify information with official government sources where applicable

Changes to Services and Terms

We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice. We may also update these Terms of Use periodically to reflect changes in our practices or legal requirements.

Significant changes to these terms will be communicated through our website. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

If you have concerns about our services, we encourage you to contact us first to resolve the matter informally. Most issues can be addressed through open communication.

If informal resolution is unsuccessful, you may pursue formal dispute resolution through applicable legal channels. Where appropriate, we are willing to engage in mediation or alternative dispute resolution methods.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and neat-funds regarding the use of our website and services.

Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by our authorized representative.

Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations to another entity, particularly in the event of a merger, acquisition, or sale of assets.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

Contact Information

If you have questions about these Terms of Use, please contact us:

neat-funds
45 Wellington Street
London WC2E 7BN
United Kingdom

Email: [email protected]

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.