Privacy Policy

Introduction

At neat-funds, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to all personal information we collect through our website and during the provision of our relocation support services.

Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our website.

Information You Provide

When you contact us or use our services, you may provide us with:

• Your name, email address, and preferred contact methods
• Information about your relocation plans and timeline
• Your current location and intended UK destination
• Details about your family composition if relevant to our services
• Professional background and employment information
• Specific questions or concerns about adapting to UK life
• Correspondence and communications with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of your visit

How We Use Your Information

We use the information we collect for several purposes related to providing and improving our services:

Service Delivery

We use your personal information to deliver the relocation support services you have requested. This includes understanding your specific needs, providing personalized guidance, and maintaining communication throughout our engagement.

Communication

Your contact information allows us to respond to your inquiries, schedule consultations, and provide ongoing support. We may also send you relevant updates about our services if you have indicated interest.

Service Improvement

We analyze usage patterns and feedback to enhance our website functionality and improve the quality of our services. This helps us better serve future clients with similar needs.

Legal Compliance

In some cases, we process personal information to comply with legal obligations or respond to lawful requests from authorities.

Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information. We rely on the following legal bases:

• Contractual necessity: Processing is necessary to fulfill our services agreement with you
• Legitimate interests: We have legitimate business interests in improving our services and communicating with prospective clients
• Consent: Where required, we obtain your explicit consent before processing certain types of data
• Legal obligation: Processing is necessary to comply with applicable laws and regulations

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may engage trusted third-party service providers to assist with website hosting, email communications, or data storage. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Professional Advisors

In some cases, we may share relevant information with professional advisors such as lawyers or accountants when necessary to provide our services or protect our legal rights.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Client information related to active service engagements is retained throughout the duration of our work together and for a reasonable period afterward to address any follow-up questions or concerns.

Website usage data is typically retained for analytical purposes for up to two years, after which it is anonymized or deleted.

If you request deletion of your personal information, we will comply unless retention is required for legal or legitimate business purposes.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete information
• Right to erasure: You can request deletion of your personal information in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your information
• Right to data portability: You can request a copy of your information in a structured, commonly used format
• Right to object: You can object to certain types of processing, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encrypted data transmission, secure server environments, regular security assessments, and restricted access to personal information on a need-to-know basis.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining robust protections.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

International Data Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: 45 Wellington Street, London WC2E 7BN, United Kingdom

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

ICO website: neat-funds.com